Pre-order Policy
In the interest of granting our valued customers further peace of mind when purchasing with us, AJ Collectables allows certain exclusive products to be pre-ordered and paid for prior to their official release date so that you are able to secure your product.
This is a premium service we offer to ensure that stock of a limited product is reserved and will be shipped out to you immediately upon the official release date – allowing you to spend less time worrying and more time enjoying your hobbies!
Below are the Terms and Conditions of our Pre-Order Policy. Please ensure all conditions of sale are read and understood prior to placing your order with us.
PRE-ORDER PRODUCT ETAs
We endeavour to provide a release date on every pre-order product we list on our website.
These Estimated Times of Arrival (ETAs) can be found within the first OR last line of the relevant product’s description.
Please note that all ETAs are provided as an estimate as further delays can occur from time to time due to circumstances beyond AJ Collectables control including (but not limited to), publisher shipping delays, supplier shortages or publisher manufacturing issues.
In the event of a delay, we will update the listing to reflect the new date of arrival and will endeavour to notify all customers affected whenever major delays (more than 2 months) occur.
WHEN WILL I RECEIVE MY PRE-ORDER?
Products marked as “pre-order” will be dispatched or marked for pick-up as soon as stock arrives to our warehouse, unless there is a pre-defined retail release date from a publisher that we are required to adhere to.
In this situation, your pre-order product will be held from dispatch or pick-up until its official release date.
ORDERS PLACED CONTAINING A PRE-ORDER PRODUCT
If your order contains both a pre-order product and additional stocked items, please note that we will hold the entire order from dispatch or pick-up until the pre-order product is stocked in to our warehouse or the official release date for the pre-order product has arrived.
If you would like to split your order to receive stocked products immediately, please get in contact with us using the contact us link on our website.
Please note that as we will be splitting the original order into two separate orders, orders split for dispatch will incur an additional shipping charge on the applicable order generated for pre-order products.
ORDERS PLACED CONTAINING MULTIPLE PRE-ORDER PRODUCTS
If your order contains multiple pre-order products and/or additional stocked products, please note that we will hold the entire order from dispatch or pick-up until the final pre-order product is stocked in to our warehouse, or the official release date for the final pre-order product has arrived.
If you would like to split your order to receive stocked products immediately, please get in contact with us using the contact us link on our website.
Please note that as we will be splitting the original order into two separate orders, orders split for dispatch will incur an additional shipping charge on the applicable order/s generated for pre-order products.
ORDER SHORTAGES, REDUCTIONS, AND CANCELLATIONS
Unfortunately, due to various factors beyond our control, AJ Collectables may experience shortages of our allocation or, in extremely rare circumstances, a complete cancellation of our pre-order products.
In the event of limited product supply, we may be required to reduce or cancel pre-orders, either partially or in full. Priority may be given based on the order date and time, or other criteria at our discretion.
If your pre-order is affected by a shortage, reduction, or cancellation, we will notify you promptly via email using the contact information provided at checkout. In the case of cancellations, you will receive a full refund for the affected item(s).